Can’t connect to rukus admin page or unleashed app

[sudarshangaja22]

Can’t connect to rukus page using the ap’s IP address directly. super/sp-admin dose t work.

unleashed app doesn’t work in iOS saying in need to connect to WiFi which I am

[Imran_ruckus]

Hi @sudarshangaja22 

Thank you for the response and the update.

Could you please try with the default credentials and log in provided in the below?

These usernames and passwords are key sensitive, please use capital letters where necessary

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[sudarshangaja22]

None of these worked

[Imran_ruckus]

Hi @sudarshangaja22 

Greetings!!!
Thank you for the response and the update.

If you don’t know the login credentials and default credentials do not work, we may now need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new Wi-Fi network/SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.