Can't Connect my iPhone to Unleashed App

[MSC1]

My Ruckus Network is broadcasting and working, but I cannot connect my iPhone (iOS 18.2.1) to the app. It has always connected in the past so this is very frustrating. 

I am getting the error saying "You are not connected to Unleashed Network. Go to Settings." I go to settings and there is nothing for me to do there. 

Please let me know how to resolve this issue. 

Cheers!

[Imran_ruckus]

Hi @MSC1 

Greetings!!!

Thank you for reaching out to the Lennar Home Community.

I hope this message finds you well.

We appreciate the detailed information you have provided. 

Based on your description, it appears that you are experiencing difficulty logging into the RUCKUS Unleashed application.

This issue commonly arises when your RUCKUS Access Points are running an outdated version that prevents access to the Unleashed application.

To assist you further, could you please provide us with the following details:
- Log in to your Unleashed system using a laptop web browser with the Master AP IP Address or visit https://unleashed.ruckuswireless.com/ Kindly check and share a screenshot of the current version of your Unleashed Access Points.
- Ensure that your device is connected to the RUCKUS Wi-Fi Network for access.

If you encounter difficulties accessing the above link or if you are unsure of the IP Address of your Access Points, please refer to our guide on finding the IP Address of the Access Point: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you have located the IP Address of the Access Point and accessed the Unleashed dashboard, please proceed with the following steps:
1. Log in to the Unleashed system and upgrade your RUCKUS Unleashed system to the recommended version as described in the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKU...

2. After upgrading all Access Points, uninstall the current Unleashed application and install the updated version.
3. Attempt to log in again and verify functionality.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[jmleon12]

Imran, I'm having the same issue (same error message) with the Unleash app and I cannot even get to the https://unleashed.ruckuswireless.com/ to at least find the AP version of the AP's.  Any suggestions ...

[Imran_ruckus]

Hi @jmleon12 
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

As this case was raised by @MSC1  , which is old and now closed. 

Please raise a new post with the above description on RUCKUS Lennar Support (Refer to the screenshot below)

Thank you again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[jmleon12]

Thank you.  Just posted new.