Can connect new device

[ECI]

Greetings.

i have brought home a new work laptop as I have through out the years and will get very low connectivity. When I reached out to spectrum they always have “reset” modem and router and it has worked for the Ruckus system to then recognize it to the nearest access point. This computer for some reason no matter what I do will not connect to the ruckus. I have all other 19 devices and other dells that are all registering as a client. I did notice my other dell comes up as a client but not to a specific access point. I have reset the modem router and all access points. I don’t know what else to do. I’m up to date with all software on ruckus as well. If there is something I can change as a setting on this dell to allow it to be recognized that would be ideal. It’s not the system as it connects but needs an access point to have a strong enough signal to not have to be on the exact same door as the router. The whole point of these access points! Again. All other new and old devices are connected and recognized so I would love to know a work around or a known issue with newest dell precisions that would not be able to be recognized on an access point. Thank you. 

[Imran_ruckus · Accepted solution]

Hi @ECI 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your Laptop is not getting listed in the RUCKUS Access Points client list.

Could you please let me know if you can connect to the RUCKUS Access Point’s Wi-Fi network on this laptop?

If yes, you can check the laptop's MAC address in the Access Points Unleashed client list.

Please help me with the above queries.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[ECI · Accepted solution]

Yes. I have tried to connect and it will not to any access point in the house. What is odd is I have 11 clients and only 9 appear now on each access point and I wonder if it would be my extender that I had to purchase that would be hidden? 

[Imran_ruckus · Accepted solution]

Hi @ECI 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[ECI · Accepted solution]

I can try my phone 

[ECI]

Hi Imran- I didn't see this response, sorry- I am checking in my App and I also looked online on the dashboard and It just states zero clients on 1 of my AP's- Now I will say the AP that has zero clients is in the basement and I don't go down there much and there is a TV that streams down there once in a while, but that even is connected to the AP on the next floor up. I just want to make sure its not BAD or harmful if my devises are not connected to one AP but are even with the other 2 where most activity in the home currently is? I have just read that this could be harmful or stressful for the other AP units, but there are never more than 4/5 devises on the other 2 at any given time so it could be that they are truly just connecting with what is closest- Can you confirm? 

[Imran_ruckus]

Hi @ECI 

Thank you for your response.

Please note that devices may automatically connect to the nearest available Access Point, which is expected behavior and not a cause for concern. All APs will be in sync/cluster with each other and share information.

You can safely disregard this as long as your devices are able to access the internet without any issues.

Thank you once again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @ECI 

Greetings!!!

I trust this message finds you well.

Let us know if you require any other information.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @ECI 

Greetings!!!

I trust this message finds you well.

Let us know if you require any other information.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[ECI]

Hi Imran- Can you answer my previous question from 7.4 about if its ok to not have a AP with any clients for a long period of time and if should be concerning?