Call back/bad switch

[Jplatt31]

Can I please get a call back? I believe our switch has gone bad. We rebooted and reset the switch multiple times and the switch is not feeding data to the access points, which appear to be working. Our internet is working properly but not the ruckus set up. I believe we had a power surge last week and several of our neighbors are experiencing the same issues. Thanks. Jayme Platt 520-444-0423

[Imran_ruckus]

Hi @Jplatt31 

Greetings!!!

Thank you for the response and the information you shared. 

Apologies for the delayed response.

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As I can see from the output you shared, your Switch is booted up on the secondary partition which is running on Routing code (SPR) as highlighted in the below screenshot. 

Please Enter the below commands in CLI to fix this issue:

Note: Hit Enter to accept each command 

enable

copy flash flash secondary 

boot system flash secondary yes 

Example: 

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command) 
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished) 
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

Please confirm once it is done and also let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.