Brief amber lights and shuts off

[dawile]

I moved into a previously owned house and was trying to factory reset the ICX1750. I couldn't connect with a terminal and noticed that when powering on, I get all the status lights very briefly flash and die. 

I have uploaded the video to  https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz as wile_20250722.mp4

Thanks,

David

[Imran_ruckus]

Hi @dawile 

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. Additionally, you have tried a hard reset multiple times. You confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. 

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, please contact us via chat using the link provided below in this post. Kindly copy the URL/link of this post and paste it in the chat along with the serial number of your RUCKUS Switch when prompted.

Please refer to the example screenshot below for guidance on how to copy and share the required information:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support