Bought house from previous owner-have the admin password

[r0bby11]

I have purchased a Lennar Home with a ruckus already set up. I can see the previous owners network is still connect to our smart thermostat. I can't figure out how to access the network. When I try to click on the wifi network I am unable to join.

The admin password they gave me is very generic.

I have connected my gateway to the switch. I believe I have it hooked up correctly.

I took pictures of my set up but I can't upload the pictures. This has been a very frustrating process.

I would like to a reset the whole system since everything seems to be working, I just need to figure out a way into the network.

[Imran_ruckus]

Hi @r0bby11 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you need assistance in resetting up your RUCKUS device network.

Please follow the below process to factory reset your APs to configure them with a new SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.