Hi @Tim_P
Greetings!!!
Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Could you please let us know the answers to the below queries to assist you better?
1. Could you please explain to me in detail the steps you took when you did the factory reset?
2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)
3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).
4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)
Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.
Before uploading the photos please log in to the RUCKUS account and you can upload the image.
Could you please check the link below and confirm that the setup you have is the correct one?
Most common Setups for Lennar homes users
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...
Kind regards,
Sofia Gätjens
Sofia,
Thank you for the reply. My apologies for the delayed response from me. The link you provided for the common setup in a Lennar home gives a page not found error. However, this is a common setup. I am working on this system for a neighbor, and the system is exactly the same as mine and other neighbors. Please see below for my answers to your initial questions:
1. Could you please explain to me in detail the steps you took when you did the factory reset?
For the R510 AP's I inserted a straightened paper clip in the hole and pressed for 15 seconds the first time then 30 seconds the second time
For the ICX 7150 I removed power from the switch.
Pressed and held the reset button while applying power to the switch.
Released the reset button after all of the system LEDs flashed amber.
2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)
The light on the switch are all green. In the status box the STAT light is green. Outside of the ststus box the SYST and PWR lights are Green. Ports 1 & 2 have green link lights.
The lights on the AP are green for the PWR and CTL. PWR is solid and CTL are flashing.
3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).
Yes the connection from the ISP is good. I am currently setting these up at a different location than where the ISP connection is (I am helping my neighbor, and setting up the system at my house that also has the exact same system). Is the ISP connection a requirement to set up the system? If I connect the switch and AP's to my ISP connection my Ruckus system automatically picks up and adds the AP's to my system. There is a green link light on the port (C1) when the ISP connection is plugged in.
4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)
There are two R510 AP's connected to the switch.
Thank you for your assistance.
Kind Regards,
Tim Pettinari
