Bought a home with Ruckus Wifi Extenders, but do not have the password. Is there a reset?

[ctang2277]

Bought a home that came with 3 Ruckus Wifi Extenders.

I do not have the password nor do i have access to the previous owners unfortunately.

is there a way to reset the password?

[ctang2277]

I saw Configure.Me-179D50 for a brief second, but it wouldnt let me connect to it.

what other options do i have?

[Imran_ruckus]

Hi @ctang2277 

Greetings!!!

Thank you for the response and the update.

Please make sure to perform a factory reset on only ONE connected Access Point to the Switch port. For example, if you have 3 R510 Access Points in your setup, remove the cables of any two Access Points from the Switch ports, and perform the factory reset only on the ONE connected access point to the Switch. Once you complete it, connect the unplugged Access points' cables back to the Switch ports, and it will sync up with the configurations from the factory reset Access Point. 

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @ctang2277 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @ctang2277 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @ctang2277 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support