Both AP's Power off.

[ariark]

Hi, our access point's (AP) has been experiencing frequent power off's. Every time my ICX 7150 C12 switch need manually power off and power back on after AP's power on. I reset my both AP and getting same issue. Please help to resolve issue.Before power cycle with no active AP'sAfter power recycle with active AP's

[pinky_ruckus]

Hello @ariark ,

Thank you for the response.

Based on the troubleshooting, you cannot access the CLI using the RUCKUS ICX-7150-C12P Switch with continuous PoE fatal error messages. It's not letting upgrading the Switch firmware version. This is an indication of hardware failure. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[ariark]

Hello they responded this: 

to my submission of:

was the link I provided in the description not enough?

[pinky_ruckus]

Hello @ariark ,

Thank you for the response.

Please contact the Ruckus Support through the chat option and provide the below link for them to verify the approval:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Both-AP-s-Power-off/m-p/1036...

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community