power outage has made my Ruckus devices not functional

[adamz]

We had an internet outage and when everything came back online the network was no longer working

I logged into the Ruckus switch ICX7150-C12 (via IP) and can see that the primary and secondary codes in the Flash Monitor is: SPS08090d.bin

I tried unplugging and re-setting the router and AP's (R320) - no luck

I tried setting up a new network by connecting to the main AP via configure.me-_____ network, but it says "No Internet Connection" and when i try to configure a "typical install" with the Unleashed app on my iPhone it gets stuck in while setup is in progress.

My wife and I work from home and are dependent on our Ruckus home network. I appreciate your attention to this.

[Imran_ruckus]

Hi @adamz 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS setup is not working after a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:
1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

4. If you have access to the CLI, please execute the following commands and provide the outputs:

         enable

   show version

   show flash

   show inline power

   show inline power detail

   show interface brief

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[adamz]

Imran -

Below you will find the images you requested. As you will see the only AP that is lighting up properly is our backyard unit. I've been using the wifi from our AT&T wireless router, which the Ruckus switch is plugged into. 

I don't know what #4 is (CLI) and how to do that. But if you tell me I'll do my best.

Thanks,

Adam

[Imran_ruckus]

Hi @adamz 

I hope this message finds you well.

Thank you for your prompt response and the detailed information you provided.

Kindly disconnect and reconnect the Ethernet cables of the Access Points (APs) and ISP Router's cable to the same port or any other available port within the range of 1 to 12, as indicated in the screenshot below.

After making this adjustment, after some time, please verify the Wi-Fi connectivity through the RUCKUS Access Points to ensure they are functioning as expected.

Feel free to update me on the outcome at your earliest convenience.

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[adamz]

ok.. followed instructions. the AP outside is giving full bars and i see both networks 2.4Ghz & 5Ghz... all lights are on. The downstairs AP has two lights (the second is blinking) I don't get full bars on the 2.4Ghz and I do on the 5Ghz, but that might be coming from outside since there are only two lights on the AP. And upstairs only has one light on and i only see the 2.4Ghz and it's not full bars... and no 5Ghz.