BAD FIT KERNEL IMAGE FORMAT

[cgarcia]

I have tried everything to fix this and still getting the same error

[Imran_ruckus]

Hi @cgarcia 

I hope this message finds you well.

Thank you for your response.

I would like to clarify that this forum operates on a best-effort basis.

As per company guidelines, RMA/replacement coverage does not extend to software-related issues or instances where the recommended troubleshooting steps have not been attempted.

I understand that your switch is currently stuck in boot mode, with the Amber/Yellow SYST LED. If a hard reset has not resolved the issue, the next step would be to perform a Software Recovery on the switch.

You can find detailed instructions for the Software Recovery process in the following link, which I am sharing again for your convenience:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

If you have tried the Software Recovery process please let me know at what step you are stuck with a screenshot. Additionally, please share a Picture showing the Software Recovery cable connections between the Switch and the laptop.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @cgarcia 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Please help us with the requested information mentioned in my previous post.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[cgarcia]

[Imran_ruckus]

Hi @cgarcia

Greetings!!!

Thank you for the response and the update.

As you see 'boot>' prompt (refer to the below screenshot), could you please try to execute 'setenv' commands with the same IP addresses other configurations as described in the Software Recovery guide?

Please refer to the below guide and Video link: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know how it goes.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[cgarcia]

My friend and I have followed Video Link and guide information. Do you have any documentation on how to use USB disk instead of network to try to do this? We get error after running setenv after a certain point after the IP address is set. We want to try doing it via USB instead.