BAD FIT KERNEL IMAGE FORMAT

[cgarcia]

I have tried everything to fix this and still getting the same error

[Imran_ruckus]

Hi @cgarcia 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS ICX-7150-C12P Switch console connection is not working.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:
When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the above query and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[cgarcia]

[Imran_ruckus]

Hi @cgarcia 

Greetings!!!

Thank you for providing the information.

I see from the pictures you shared, that your Switch is stuck in boot mode with Amber SYST LED.

Are you trying the Software Recovery process? Please confirm.

Additionally, could you please let me know if you tried hard resetting the RUCKUS ICX-7150-C12P Switch with a paper clip?

If not, I recommend attempting a physical factory reset multiple times, as outlined in our RUCKUS Lennar Knowledge Base self-help article accessible through this link and VIDEO: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-phy...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If the initial reset attempts do not resolve the issue, please try resetting your switch multiple times (approximately 30-40 times) using the method described in the article. In some cases, repeated attempts have successfully resolved similar issues. Upon successful reset, the SYST and PWR lights should turn GREEN.

Please proceed with these steps and let me know if the switch powers on successfully afterward.

Thank you for your patience and cooperation in this matter.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[cgarcia]

Hello Imran,

Everything you mentioned in your email has been done multiple times. My image is bad, and I cannot reset or update anything on this device. I would like to get an RMA going for your team to try to fix because I have already exhausted everything I can do. 

Thanks
Carlos