Ap went down

[MikeyH]

Had a power surge and Ap went down. Did a power cycle and a factory reset and that did not do anything. Even tried to console in and recover software, but could not get that to work. Just need to RMA the device and get a new one set up. Any recommendations on fixing the issue if a power surge happens?

[Jayavidhya]

Hi @MikeyH

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture)

Please check SYST and power the lights' status of the ICX7150 Switch, describe those lights for us first.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

Best regards,

Jayavidhya

Lennar Home Community

[MikeyH]

Power light was green, system light was amber. None of the port lights were lighting up.

[MikeyH]

System light was solid amber

[Jayavidhya]

Hi @MikeyH

Please share the screenshot of the error you are getting while you are performing software recovery and factory reset.

Also please provide an image/photo where you are trying to connect via console from ICX 7150 - C12 P (USB type C to  USB ) to PC. Before uploading the photos please login to the RUCKUS account and you can upload the image.

Here is a short guide :

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Best regards,

Jayavidhya

Lennar Home Community