CommScope RUCKUS Community Forums

Srinr · ‎08-11-2023

Hi,

After power outage for about 2 hrs, my Rukus AP devices stopped working, I don’t see any signal or indicator on these Access Points after power back. Please help in resolving this issue.

Imran_ruckus · ‎08-11-2023

Hi @Srinr

Thank you for the detailed information you shared.

As I see from the picture you shared, seems like the ethernet cable which is coming from the Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port.

And as you we can see from the picture you shared there are lights on PWR and SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

View solution in original post

Imran_ruckus · ‎08-11-2023

Hi @Srinr

Thank you for the response and the information you shared.

As you were getting not alive error, could you please let me know if you completed the software recovery process?

Please confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Imran_ruckus · ‎08-11-2023

Hi @Srinr

Could you please update the status?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Srinr · ‎08-11-2023

need credentials to continue the reset process.

Imran_ruckus · ‎08-11-2023

Hi @Srinr

Thank you for the response.

As I can see from a Picture you shared, your Switch is back to its normal state.

Please connect all the devices to the Switch and check the Internet connectivity.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Srinr · ‎08-12-2023

Yes it is back, thank you for your support.

CommScope RUCKUS Community Forums

Access points has no power after power outage