Access points dont have power

[Willgomez845]

My access point won't turn on after a power outage both system lights are showing green not Amber so don't do the reset not sure what to do here

[Imran_ruckus]

Hi @Willgomez845 

Greetings!!!

Thank you for the response.

Apologies, as mentioned in my previous post, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

We recommend that you seek outside help or a technician.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Willgomez845]

Is there anyone you can recommend that is familiar with your hardware

[Imran_ruckus]

Hi @Willgomez845 

Greetings!!!

Apologies, you can check with technicians like Best Buy Geek, etc.,

However, you can plug the ethernet cable into any 1 in-12 ports as highlighted in the below screenshot.

Also, could you please perform an IP Scan follow the process, and help me with the command output shared previously, to assist you in getting this issue resolved as early as possible?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.