Access point is showing Red light at power option

[krkogant]

My access point suddenly went into red and stuck in red light event after disconnecting and reconnecting. any help can be appreciated

[Imran_ruckus]

Hi @krkogant 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your Access Point suddenly stopped working with a red light on it.

May I know how many Access Points you have connected to your ICX-7150-C12P Switch and how many Access Points there is a red light?

If it is only one Access Point, could you please unplug and plug the ethernet cable of that Access Point from the Switch port panel and check the light status again?

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[krkogant]

Hi Imran,

We have two access points and one is red and other is working fine, I have tried the step you suggested and it is still in stuck in red.

We only have two access points connected to the switch

Thanks,

Krish

[Imran_ruckus]

Hi @krkogant 

Thank you for the response and the information.

Could you please unplug and plug the Red light APs ethernet cable on other ports (any within 12 ports as shown in the below screenshot) and check the AP lights again?

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[krkogant]

Hi Imran,

I tried as you suggested but immediately AP is going into red color.

Thanks,

Venkat