Access Points are offline after PGE power outage

[abhishekgirish]

My (Lennar) home has 3 Ruckus Access Points - all of which are now offline. We had an overnight power outage which is now resolved. However I'm unable to get the routers online. 

I followed instructions in this link to try and install new image, however now I am stuck as the download files do not contain the Boot directory / files. 

Downloaded firmware from this link: https://support.ruckuswireless.com/software?filter=108#sort=relevancy&f:@commonproducts=%5BICX%20715... 

RUCKUS ICX FastIron 08.0.95k (GA) Software Release (.zip)

Please help

[Jayavidhya]

Hi @abhishekgirish 

Greetings of the day,

For detailed understanding of the issue, please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community
 

[abhishekgirish]

Hello, the switch has a green light for PWR and a orange light for SYST. Rest of the lights are off.

The Access points are all offline - no lights are on.

[Jayavidhya]

Hi @abhishekgirish 

Based on your description, your switch has one green and one yellow light, which means that the switch is stuck in boot mode.

To solve this issue please try to do the hard reset of the switch by following the below steps.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick 

1.  Remove power from the switch.
2. Press and hold the Reset button while applying power to the switch.
3. After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community
 

[abhishekgirish]

Still the same issue Jaya. I tried hard reset. I had to travel, so couldn't follow up. This is new construction and a few neighbours had similar issues - and needed to replace the Switch for resolving it.