Access Points are offline after PGE power outage

[abhishekgirish]

My (Lennar) home has 3 Ruckus Access Points - all of which are now offline. We had an overnight power outage which is now resolved. However I'm unable to get the routers online. 

I followed instructions in this link to try and install new image, however now I am stuck as the download files do not contain the Boot directory / files. 

Downloaded firmware from this link: https://support.ruckuswireless.com/software?filter=108#sort=relevancy&f:@commonproducts=%5BICX%20715... 

RUCKUS ICX FastIron 08.0.95k (GA) Software Release (.zip)

Please help

[abhishekgirish]

Hello, I tried all steps listed. However it appears to be stuck in loop. 

It says something like "host 192.168.0.2 is not alive". Please help. 

[abhishekgirish]

I've set all configurations (such as ENV variables)

baudrate=9600
ipaddr=192.168.0.3
serverip=192.168.0.2
netmask=255.255.255.0
gatewayip=192.168.0.2
uboot=mnz10115.bin
image_name=SPR08090d.bin
ver=10.1.15T225 (Dec 22 2023 - 17:06:35 -0800)

Environment size: 189/16379 bytes
ICX7150-Boot>ping 192.168.0.2
Change GMAC speed to 1000MB
Using bcm_xgs_gmac-0 device
ping failed; host 192.168.0.2 is not alive
ICX7150-Boot>

[Imran_ruckus]

Hi @abhishekgirish 

Greetings!!!

Thank you for the response and the update.

Please follow the below RUCKUS Lennar self help guide which will help you get this 'not alive' error resolved.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-host-192-168-0-x-is-n...

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[abhishekgirish]

The Switch doesn't seem to be responding.. I'm unable to connect now. The lights are also off now.

[Imran_ruckus]

Hi @abhishekgirish 

Greetings!!!

Thank you for the information you shared.

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. 

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answer to the above query or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.