Access Points No Power- Lennar customer rep came out already

[Ray11214]

None of my access points are receiving power.  I have verified breakers and all outlets are worming.  Tried resetting and someone from Lennar came out and told me need to contact and get them replaced as when power went out probably shortaged the access points.  How do i get replacements?? 

[kb10]

I am not understanding what you need a photo of. 

[Ray11214]

Hello it will not allow me to upload pics says i dont have permission to.  John from Lennar Customer Care talked to his manager Michael and came to my house and told me to reach out for replacement as the lower outage probably shorted my access points as none of the 3 are working since then.  The access points are not powering on at all everything is on and working.

[Jayavidhya]

Hi @Ray11214

Please try to gain access to your ISP router, from there you can see the devices connected, if not the other way to access the Switch will be via console access, and run the next commands.

1:gain access to the Switch via console.

How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

RUCKUS ICX 7150 USB TYPE C CONSOLE (tutorial video for ICX)

https://www.youtube.com/watch?v=YXR4xhkw3q8

(Tutorial for MAC)

https://www.youtube.com/watch?v=1AcJokMm78U

2:Once you gained access to the Switch, run the next commands and provide the information.

Note: if ask you for credentials, try the next combination:

Usernames:           Passwords:

admin                    sp-admin

super                     Lennar

                               lennar

                               ruckus

                               Ruckus!

                               Ruckus1

                               admin

                               password

show version

show poe

show log

Best regards,

Jayavidhya

Lennar Home Community

[Ray11214]

Im not a computer person so not sure about these steps.  A Lennar rep came out and said would be simple tell you issue about none of the access points receiving power that would simply just be replaced.  Can I please have some resolution asap.

[Jayavidhya]

Hi @Ray11214

I understand that the steps may be somewhat new, we have tried to create the guides as non-technical as possible, so that they are not difficult to follow.  However, we cannot replace the chassis until you confirm that the hardware is damaged.

Best regards,

Jayavidhya

Lennar Home Community