Access Point dead after outage

[Jeanpaulpr]

My Ruckus Access point is dead after a power outage. Few years ago it happened and I was transferred to an engineer from Ruckus who remotely was able to restarted and make it work again. Since now this community thread is the new support model for Lennar Ruckus customers, how can I get it fixed now?

[Jeanpaulpr]

For some reason it’s not letting me post the picture. In the highlighted section of your picture there’s only two green lights on, the SYST and the PWR. On that section everything else is off (STAT, SPD, ID,USB, PoE, DIAG, CLD, MS and UPDATE). 

[Jeanpaulpr]

Now I was able… 

[Imran_ruckus]

Hi Jeanpaulpr

Thank you for the information you shared.

                    As you mentioned and I can see from the picture of the ICX-7150-C12P Switch, the SYST and PWR lights are steady green, which means the lights are in a normal state.

                    Since the switch is in the normal state you can take Console access to the switch in order to verify, if the switch is able to transfer the power to the APs via 12 ports.

To check this, first, we have to get access to the switch,  and there are Two ways to get access to the switch.

          I) By IP Address of the Switch OR

         II) By Console Access to the Switch

1. By IP address: To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

• Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router>

2. Now please perform the following commands and share the output:

enable

Show version

Show inline power

Show inline power detail

3. By Console access: If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB. 

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are logged in to the ICX-7150-C12P please follow up the same steps that are on point '2'

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

[Jeanpaulpr]

Ok just ran all the commands

[Jeanpaulpr]