My Ruckus Access point is dead after a power outage. Few years ago it happened and I was transferred to an engineer from Ruckus who remotely was able to restarted and make it work again. Since now this community thread is the new support model for Lennar Ruckus customers, how can I get it fixed now?
Hello, this is the only access point of the house. I understand the power source is the ethernet cable that goes into the media box, where everything seems on and working as usual. No light of the access point are on.
In order to fix this issue, first we need to check the status of the lights on your RUCKUS ICX-7150-C12P (Media Box) to which the Access Point is connected. The highlighted part is in the picture below. do you see any lights ON? (Amber or green) Please let us know which lights are on.
Could you please help us with a picture of your RUCKUS ICS-7150-C12P (Media Box) front panel? to verify if it is in a healthy state or if any other Troubleshooting is required.