ATT internet doesn't want to cooperate with Ruckus routers anymore.

[Mjxyoit]

Hello, We Bought a new construction Lennar Duplex in 2019. We have two r510 Ruckus units with the firmware updated. Yet, as of a few days ago we get a heartbeat loss every 12 hours like clockwork. This morning, they wouldn't output anything. We thought the internet was out. However, anything using the ATT modem or ether port had internet and everything on Ruckus Wi-fi or ether port was dead. myAT&T app messages said my modem was rejecting the routers. I reset the modem and they work, for now. I booked a service appointment for Monday from ATT. I'm not even sure if ATT will be able to help.

The thing is, I'm reading through the forums and have no idea what is being said. I don't know the lingo. Everything is very cryptic.  I desperately need a resolution. With work and school internet is akin to water in our lives. 

[Mjxyoit]

Hey there, 
I went to my router IP address via browser and tried every and all combinations. None were successful. I also tried my RUCKUS forums username and password, which did not work either. 

The website: unleashed.ruckuswireless.com
Sends me to an ATT based website: Search (att.net) which in turn says "Sorry, the page you were looking for does not exist or is not available. We performed a web search for “Unleashed Ruckus Wireless” and here's what we found."

[Imran_ruckus]

Hi @Mjxyoit 

Thank you for the response.

unleashed.ruckuswireless.com only works when your device is connected to Access Point’s SSID/WLAN. Also, you could try an IP scanner to find out the Access Point’s IP Address to access Unleashed.

Could you please share your Switch IP address which you use to log in on Putty CLI? Please do not worry, we just want to check the IP address assigned to your Switch by your ISP (Internet Service Provider) if it is a private or public IP address.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Mjxyoit]

Ugh, I swear I read every word in your messages. I didn't notice I needed the AP's IP address. I found it, logged in and changed the Wi-Fi name!!!! YAY! Admittedly, I have to reconnect everything to the internet BUT mission accomplished. 

Also, so far. No heartbeat loss last night or thus far today. 

I'm okay for now, which feels great. THANK YOU!!!
and would abide per your query, but there's no need at this time. 

I'm still going to follow up on Monday that things are still copacetic.
You've been fantastic. Just wow, my deepest thanks to you, Imran Sanadi. 

[Imran_ruckus]

Hi @Mjxyoit 

Thank you for the response and the update.

Sure, please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the troubleshooting posts as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Mjxyoit]

Its Monday morning and all is still well. I clicked the Accept as Solution button. Thank you again for all the assistance and support.