APs showing offline

[laharr2]

I have two APs showing offline and have tried researching the issue and unable to resolve on my own. Please help.

[CEJ]

I performed a Software recovery on an ICX7150 switch. I restarted the switch, my internet was working for less than 3 minutes and then the AP lost power again. 
Here are some of the messages that happened BEFORE I lost power to the AP again. 

U1-MSG: PoE Info: Firmware Download on slot 1.....100 percent completed.
PoE Info: FW Download on slot 1...programming firmware...completed.
PoE Info: FW Download on slot 1...upgrading firmware...completed. Module will be reset.
PoE Info: Resetting in slot 1....
PoE Info: Resetting module in slot 1....completed.
PoE Info: Programming Ruckus defaults.....
PoE Info: Programming Ruckus defaults. Step 1: Writing port defaults on module i n slot 1....
PoE Info: Programming Ruckus Defaults: Step 2: Writing PM defaults on module in slot 1.
PoE Info: Programming Ruckus defaults. Step 3: Writing user byte 0xf4 on module in slot 1.
PoE Info: Programming Ruckus defaults. Step 4: Saving settings on module in slot 1.
PoE Info: Programming Ruckus defaults....completed.
PoE Info: PoE module 1 of Unit 1 initialization is done.
PoE: Power enabled on port 1/1/2.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.

U1-MSG: PoE Severe Error: PSU voltage is lower than min limit. Port 1/1/12 power ed down. RMA the PSU.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.

Current status: no power to AP.  When I attach them to the Switch and try to reset the AP, nothing happens.

[Yarenis]

Hi @CEJ 

Please run the next command show version and share the results.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

[CEJ]

Okay since this response- now my switch is flashing all orange lights across the whole thing. No lights at any of the ports indicating no power going to anything.

I have not run the commands you suggested yet. It will take me some time to get back to that. I have spent hours and hours on this. 

Do I need a new switch?  I have been without internet for 5 days now and it is negatively affecting my work. 

[Vásquez_Fer]

Hi @CEJ 

Please provided us the command request it , this to verify, if there are any further steps required we will let you know, if not we will proceed with a replacement.

Best Regards 

Fernando Vasquez 

[CEJ]

I do not have permission to upload images. 
I can provide an image if you explain how to do it. I am not able to drag an drop it. Here is what my screen says:

Authentication is enabled in the device for Console/WEB/SSH.

ICX7150-C12 Switch>PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
show version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Feb 23 2021 at 00:00:27 labeled as SPS08090k
(29360128 bytes) from Primary SPS08090k.bin (Non-UFI)
SW: Version 08.0.90kT211
Compressed Primary Boot Code size = 786944, Version:10.1.15T225 (mnz10115)
Compiled on Thu Jan 31 07:08:55 2019

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3208P11L
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
--More--, next page: Space, next line: Return key, quit: Control-cPoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.