APs not powering on

[tbone550]

Our 3 APs are not powering on after we came home from vacation, there might have been a power outage during this time. Our Ruckus ICX 7150-C12P switch seems to be working fine except the lights aren't on for the cables connected to the APs. I've powered on/off the switch multiple times without improvement, please help. 

[tbone550]

I forgot to add that both my SYST and PWR have green lights

[Sgatjens]

Hi @tbone550 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?
2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

1. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).
2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Kind regards,

Sofia Gätjens

[tbone550]

The system was working before. I believe there was a power outage when we were away. Internet is working, but the range is not as good as before. All 3 of our access points have no lights on. 

 

 

[Sgatjens]

Hello @tbone550 

Thank you for the response and the information you shared.

Seems that your switch may present some PoE issue (power over Ethernet) To solve this you must access the command line of the Switch and do some diagnostics

1-For this we must locate the IP address for the Switch (this is a logical address assigned by your local router (ISP) to the switch) I will leave a quick guide:

How to find my Ruckus “Devices IP address” using free applications 
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...
 

2-After that we must remotely access to device, I leave a guide on how to access to the switch

Here is a quick guide how to access via CLI of the devices

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...
 

If you can access to the Command line should look like this

ICX7150-C12 Switch>

3-Write the following commands:

Note: Hit Enter to accept each command:

ICX7150-C12 Switch>enable 
ICX7150-C12 Switch#show version 
ICX7150-C12 Switch#show inline power 
ICX7150-C12 Switch#show inline power detail

Copy and paste the results on the chat (here)

If you cannot access via IP we can access physical using a console cable

How to console in the ICX-7150-C12p
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...
 

Once you are log in via console go to the Step '3'

Kind regards,

Sofia Gätjens