APs for ICX 7150 C12P not working

[delaneysearles]

I currently have 2 APs, one upstairs and one downstairs. Currently both are plugged in, but the upstairs one is showing no lights. It will blink green forPWR icon but then will turn off completely

The downstairs one is showing Green lights for (PWR and DIR) and then ORANG for (2.4 & 5g)

I have tried unplugging the system, the ethernet cords, and even resetting. 

[Imran_ruckus]

Hi @delaneysearles 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working, and a Access Point do not have power.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[delaneysearles]

Yes - to answer the questions 

1. Yes this was working before - there have not been any power outages since they have last been on. 

2. When they are plugged in (the blue ethernets) the one the right is powering downstairs has a green light. The left one has no light at all.

 Upstairs APDownstairs AP

 z

[Imran_ruckus]

Hi @delaneysearles 

Greetings!!!

Thank you for the response and the information you shared.

As per the light status of the Switch, it seem normal.

We will check some configurations on the Switch, please follow the below steps to check the same.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

show inline power 
show interface brief

show inline power detail 

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[delaneysearles]

I have followed the instructions and  tried to find the IP address using the guide- and nothing appears to say Ruckus on the Vendor/Manufacturer.