APs don't power and ring bell and thermostats don't have internet access

[NP]

My APs don't power up and ring bell and thermostats don't have internet access. Tried resetting the Ruckus device hundreds of times but failed. 

I wonder there this needs the whole system replaced.

Thank you!

[NP]

Your link to Google drive doesn’t let me upload the video. But as you see in the pictures, the Ruckus

 

 

 

device is connected to working outlet but it doesn’t power up (led indicating power status is dark) and the device is dead.

[Imran_ruckus]

Hi @NP 

Thank you for the response and the information you shared.

Please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and a VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet. Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO: (Refer to the EXAMPLE Videos from the drive)

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @NP 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @NP 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[NP]

Video was uploaded to google drive many days ago. I can’t disconnect the device from wall and connect somewhere else as it has so many connections and I don’t want to mesh up but the device is/was connected to a working outlet as displayed by light.  Also you can see in the pictures.I’ve tried in other working outlets in multioutlet power strip next to the device. The Ruckus device is dead as evident from pictures and video. Not sure why you are insisting to upload video and pictures again and again.

Thank you!