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AP’s not connecting after new modem and router

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Sivaveeraraj
New Contributor

‎04-15-2023 12:52 PM

Hi Team,

After new modem and router AP’s are not connecting. I have 3 AP’s. 1 AP which is in my basement has power light blinking ctl light stable 2.4 is green stable and 5 is amber and other two AP’s power and ctl both are blinking and I see 2 configure.me SSid and one of them is primary wap. I tried to connect the configure.me after factory reset and it says building unleashed network but not moving after and it stuck there for an hour. What to do next 

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Imran_ruckus
Moderator
Moderator
In response to Sivaveeraraj

‎04-17-2023 04:57 PM

Hi @Sivaveeraraj   

Greetings of the day!!!

Thank you for the response and the information you shared.

To see the configure.me SSID and configure the APs, we need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usin...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

 

Best regards,

Imran Sanadi

Lennar Home Community.

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Sivaveeraraj
New Contributor
In response to Sivaveeraraj

‎04-17-2023 07:42 PM

It’s working. Thank you for the support. I changed ruckus Wi-Fi name as same as my router wifi.

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Imran_ruckus
Moderator
Moderator
In response to Sivaveeraraj

‎04-18-2023 11:59 AM

Hi @Sivaveeraraj 

Greetings!!!

Thank you for the response and the update.

Good to know that the issue is now resolved. 

If 2.4G and 5G lights are amber, it states that the connectivity is up and there are no devices/clients connected. When any device/client connects to the 2.4 or 5G radio the lights turn green. Please refer to the below link for more information about the light status of the RUCKUS R510 Access Point.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F...

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

 

Best regards,

Imran Sanadi

Lennar Home Community.

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