AP not working after power outrage

[wynn]

Lennar homeowner here, last night we lost power for a brief second, now the power is back on; however none of the AP is back on, no lights on the AP. Ruckus router shows power light green and system light yellow. We’ve tried the paper clip reset router trick and it did not work.  We are not sure how to fix. Please help’

[Imran_ruckus]

Hi @MikeyH 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS ICX-7150-C12P Switch stuck in boot mode.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

If your RUCKUS ICX-7150-C12P Switch has an Amber/Yellow LED as shown in the picture below that means the Switch is stuck in the boot mode.

Please try hard reset multiple times as described in the below RUCKUS Lennar Knowledge Base self-help article. (Minimum 30-40 times)

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-phy...

If that doesn’t make any difference, Software Recovery is the last option. Refer to the below link guide for the same.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Please let me know if you need help at any point during the process.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[wynn]

Hi Imran,

I tried the hard reset as instructed above, now all the lights are blinking, they have been blinking for a few hours, and the switch is not reset. Do I need to connect the switch with my laptop to complete the reset process? If so, how do I access to Ruckus on my laptop to finish the reset process?

[wynn]

How long should the light blinking last? Mine lasted for hours still no green lights yet. Do I need to contact the switch to my laptop to complete the process? How do I get to the interface on my laptop to complete the reset process? 

[Imran_ruckus]

Hi @wynn 

Thank you for the response and the update.

If it continues to blink LEDs, please try the hard reset process multiple times as described in the below VIDEO.

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.

If that doesn't work, please proceed with the Software Recovery process as described in the guide shared in my previous post.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.