AP no PoE and Switch shows Orange for SYS and Green on PWR after Power Outage

[tmsuzuki]

Hello Ruckus Support for Lennar Homes

After a short power outage today, the Ruckus CX 7150 Switch is no longer providing PoE to the 3 APs. Additionally, the Switch is showing Orange light on SYS and Green light on PWR. 

• The internet works fine directly from the ISP. 
• ISP Wiress | Ethernet is functional

I followed the steps in the below thread for System Recovery

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/After-power-outage-no-WiFi-f...

However, I get stuck on the PuTTY when configuring the gatewayip, it says that its "not alive" after following the guide here:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Its currently just not functional and will need to re-license and everything else, but I am unable to even get to that section. 

May I have assistance on this please?

[Imran_ruckus]

admin test

[Imran_ruckus]

Hi @tmsuzuki 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that you are trying software recovery to the ICX-7150-C12P Switch as it is stuck in boot mode with an Orange/Amber light on SYST and a Green light on PWR.

Could you please help and share a screenshot of the error that you are getting on Putty during the software recovery process?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[tmsuzuki]

On the procedure document I have followed up to the following

• Install Driver
• Install PuTTY
• Set network to specified gateway
• Executed the `setenv` commands accordingly 
• Have TFTP app on and desginated accordingly
• saveenv applied

And now is coming across this error indicating `not alive`

Any suggestions would be greatly appreciated. 

[Imran_ruckus]

Hi  @tmsuzuki 

Thank you for the response and the detailed information you shared,

Please follow the same process, use the same IP Addresses and other configurations we have mentioned in the guide.

Are you turning off the Windows firewall? If not, please turn off the Windows firewall and retry the software recovery process once again.

Please refer to the below link on how to turn off the Windows firewall:

https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd...

Please let me know if you are getting the same error or are stuck at any point in the software recovery process.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.