AP R320

[bhallak]

Hello,

When I'm attempting to upgrade the AP's using the app the following error message appears "Failed to Fetch Versions" Recently I upgraded the internet speed to 1Gb and when I'm performing the speed test less than 100 Mbps is downloading or uploading  to my device.

[pinky_ruckus]

Hello @bhallak  ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[bhallak]

Hello Pinky,

Thank you for the follow-up. As I mentioned before, the only issue occurs when I try to check the firmware version using my username and password. However, when I sign in using the CAM option, I don’t have this issue.

I can work around this app issue for now. Thanks again for your support, and Happy New Year!

[pinky_ruckus]

Hello @bhallak ,

Thank you for sharing the response.

We are glad to know that the app issue has been resolved.

Please feel free to contact us if there are any issues in this regard in future.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @bhallak ,

Thank you for your response.

From the response shared, I understand that the switch is currently running the latest recommended version.

I also understand that you are unable to manage the Unleashed app on your phone. I kindly request that you uninstall the Unleashed app, reinstall the latest version available, and then attempt to log in again using your credentials.

Additionally, the Ruckus Unleashed access points are already on the latest recommended version, so no device upgrade is required at this time.

Please feel free to reach out if you have any questions or need further assistance.

Thank you for your patience and understanding.

Regards,
Pinky Rajendran
RUCKUS Lennar Home Community

[pinky_ruckus]

Hi @bhallak ,

Thank you for the response and the information.

As per the pictures you shared and the response, the cable connections and the light status are in a normal state.

Please rearrange the Ethernet cables for the Access Points and the ISP Router by moving them from their current switch ports to any other available ports within the 1–12 range (refer to the screenshot below). Once completed, please test the speeds again.

Please let us know how it goes.

Thank you once again for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community