AP R320

[bhallak]

Hello,

When I'm attempting to upgrade the AP's using the app the following error message appears "Failed to Fetch Versions" Recently I upgraded the internet speed to 1Gb and when I'm performing the speed test less than 100 Mbps is downloading or uploading  to my device.

[pinky_ruckus]

Hi @bhallak ,

Thank you for the response.

Before we can help, we need to check which version the Switch is currently running.

Please follow the below steps and help us with the queries,

1. To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[bhallak]

[bhallak]

Hi,
I also forgot to mention that I’m still receiving the same message “Failed to fetch Version” when I’m trying to upgrade the switches using the app.

[pinky_ruckus]

Hello @bhallak ,

Thank you for the response.

I understand that the speed has significantly increased after performing the trouble shooting steps.

Achieving the maximum speed from the Wi-Fi Access Points may not always be possible due to several factors, including:

• Ethernet Cable Quality: The quality of the Ethernet cables used to connect the Access Points to the Switch (e.g., Cat5, Cat5e, or Cat6) can affect performance. Sometimes, defective or substandard Ethernet cables between the ISP Router, RUCKUS Switch, and RUCKUS Access Points may cause speed limitations.
• Interference from Other Devices: Many household electronic devices, such as microwaves, baby monitors, security cameras, garage door openers, and cordless phones, operate on the 2.4 GHz frequency, which can cause interference and reduce Wi-Fi speeds.
• Distance and Placement: The distance between the Access Points and the device accessing the Internet can impact the signal strength and speed. Additionally, the placement of Access Points within the home can also influence performance, with walls and other obstructions potentially reducing signal quality.

Also, from the response shared, I understand that both the RUCKUS Switch and the Access points are on the latest recommended version.

Could you please share the screenshot of the error message you are getting stuck?

Please let me know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[bhallak]

Hello,
One of the message is during a login to the ruckus app such as: "You are not connected to the unleashed network. Go to settings?" — even when I’m already connected.
The other issue is trying to upgrade directly from the ruckus app. The message is “Failed to fetch versions”