A/C ADAPTER MISSING

[ddwb41]

I just purchased this home in May 2023.  I had no idea this device was already installed in my home.  My neighbor told me.  None of the equipment is working.  I look at the main device and it's missing the AC adapter.  Any advice on how to obtain another one?  

[ddwb41]

Thank you! I have figured it out and it is now working.

[Imran_ruckus]

Hi @ddwb41 

Thank you for the response.

Great!!! Good to know that the issue is now resolved. 

We appreciate your time and patience on this case.

NOTE: Please feel free to mark the troubleshooting posts as ACCEPTED SOLUTIONS.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[ddwb41]

I still have one more extender to do. I want to make sure it’s good first 

[Imran_ruckus]

Hi @ddwb41 

Thank you for the response and the update.

Please note you must unplug all the APs only keeping ONE AP connected to the Switch, and perform a factory reset on the same with all the configuration and this AP will act as a Master AP. Once it is done, you must connect the Unplugged APs back to the Switch, and the Master AP on which you performed a factory reset will transfer the configuration to all the APs. 

There is NO need of performing factory reset on ALL the access points.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.