7150 have no status light and We don’t have any power at the R510 access point switches.

[VishalJK]

7150 have no status light and We don’t have any power at the R510 access point switches.

I have tried resetting the switches by unplug power but no luck.

I have connected modem only . Is there required model + router?

[twmcc]

Good morning. Yes I have an Ethernet cable connected was indicated previously. The data link light is active.

[Yarenis]

Hi @twmcc 

Based on your troubleshooting you have done, since the ICX 7150-12P out of band Ethernet port is not responding you will not be able to perform the software recovery, so this unit must be RMA (return merchandise authorization) means replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

https://support.ruckuswireless.com/contact-us

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

[twmcc]

Hi Yarenis,

I was just retrying the entire procedure and still got the ping failed.

BUT I decided to unplug the unit and plug it back in again and you can see below the Putty dump that I got from the unit. What does this all mean?

The lights are correct and it appears to be working. Understand that I don't have the APs plugged in at this time.

[twmcc]

Sorry, here is the data.

ICX7150-Boot>setenv ipaddr 192.168.0.3

ICX7150-Boot>setenv gatewayip 192.168.0.1

ICX7150-Boot>setenv netmask 255.255.255.0

ICX7150-Boot>setenv serverip 192.168.0.2

ICX7150-Boot>printenv

baudrate=9600

ipaddr=192.168.0.3

serverip=192.168.0.2

netmask=255.255.255.0

gatewayip=192.168.0.1

uboot=mnz10115.bin

image_name=SPR08090d.bin

ver=10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Environment size: 189/16379 bytes

ICX7150-Boot>ping 192.168.0.2

Change GMAC speed to 1000MB

Using bcm_xgs_gmac-0 device

ping failed; host 192.168.0.2 is not alive

ICX7150-Boot>ping 192.168.0.3

Change GMAC speed to 1000MB

Using bcm_xgs_gmac-0 device

ARP Retry count exceeded; starting again

ping failed; host 192.168.0.3 is not alive

ICX7150-Boot>ping 192.168.0.2

Change GMAC speed to 1000MB

Using bcm_xgs_gmac-0 device

ping failed; host 192.168.0.2 is not alive

ICX7150-Boot>

Ruckus Wireless Bootloader: 10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Booted from partition 2

DRAM:  Validate Shmoo parameters stored in flash ..... OK

ICX7150-12 (POE), PVT1

SYS CPLD VER: 0x4 Released Ver: 0xa

device 0 offset 0xbfe00, size 0x200

device 0 offset 0x0, size 0xc0000

Enter 'b' to stop at boot monitor:  0

device 0 offset 0x0, size 0xc0000

bootdelay: ===

Booting image from Primary

NAND read: device 0 offset 0x0, size 0x2000000

7 ecc_errors after reading 1b48000:1b49c00

iproc_nand_read_page returned 2

NAND read from offset 0 failed -22

 0 bytes read: ERROR

## Loading kernel from FIT Image at 70000200 ...

Bad FIT kernel image format!

ERROR: can't get kernel image!

could not boot from primary, no valid image; trying to boot from secondary

device 0 offset 0x0, size 0xc0000

BOOTING image from Secondary

NAND read: device 0 offset 0x4000000, size 0x2000000

 33554432 bytes read: OK

## Loading kernel from FIT Image at 70000200 ...

   Using 'conf@1' configuration

   Trying 'kernel@2' kernel subimage

     Description:  Ruckus Linux MN VER=08.0.90d

     Type:         Kernel Image

     Compression:  lzma compressed

     Data Start:   0x7024fb38

     Data Size:    2401158 Bytes = 2.3 MiB

     Architecture: ARM

     OS:           Linux

     Load Address: 0x61008000

     Entry Point:  0x61008000

     Hash algo:    crc32

     Hash value:   10a6648e

## Loading kernel from FIT Image at 70000200 ...

   Using 'conf@1' configuration

   Trying 'kernel@2' kernel subimage

     Description:  Ruckus Linux MN VER=08.0.90d

     Type:         Kernel Image

     Compression:  lzma compressed

     Data Start:   0x7024fb38

     Data Size:    2401158 Bytes = 2.3 MiB

     Architecture: ARM

     OS:           Linux

     Load Address: 0x61008000

     Entry Point:  0x61008000

     Hash algo:    crc32

     Hash value:   10a6648e

   Verifying Hash Integrity ... crc32+ OK

## Loading ramdisk from FIT Image at 70000200 ...

   Using 'conf@1' configuration

   Trying 'ramdisk@1' ramdisk subimage

     Description:  Ramdisk -rootfs

     Type:         RAMDisk Image

     Compression:  lzma compressed

     Data Start:   0x704a0874

     Data Size:    23802592 Bytes = 22.7 MiB

     Architecture: ARM

     OS:           Linux

     Load Address: 0x00000000

     Entry Point:  0x00000000

     Hash algo:    crc32

     Hash value:   88543d2a

   Verifying Hash Integrity ... crc32+ OK

## Loading fdt from FIT Image at 70000200 ...

   Using 'conf@1' configuration

   Trying 'fdt@3' fdt subimage

     Description:  Flattened Device Tree blob

     Type:         Flat Device Tree

     Compression:  uncompressed

     Data Start:   0x7049e61c

     Data Size:    8607 Bytes = 8.4 KiB

     Architecture: ARM

     Hash algo:    crc32

     Hash value:   6fc9a37b

   Verifying Hash Integrity ... crc32+ OK

   Loading fdt from 0x7049e61c to 0x65008000

   Booting using the fdt blob at 0x65008000

   Uncompressing Kernel Image ... OK

   Using Device Tree in place at 65008000, end 6500d19e

Starting kernel ...

Mounting file system...

booting with 4.4 kernel

NAND Type: Micron NAND 2GiB (x 1)

PLATFORM MN

dd cmd: UBI

Config partition mounted

Resource partition is mounted!!

Processing packages from secondary partition

Installed packages are up to date

Starting up system statistics daemon...

Starting systatsd done

Starting up health monitor daemon...

Log Level 7: Daemonized systatsd

Systatsd Logging Env is not set, initializing loglevel to: 7

Setting connection to systemlogger

Starting hmond done

Hmond Logging Env is not set, initializing loglelvel to: I

Setting connection to systemlogger

Backup is fine

Kernel crashdump is disabled.

dma_mem_base: 0x96000000, dma_mem_len: 0x8000000, warm_mem_base: 0x9f500000, war                                              m_mem_len: 0xb00000

Creating TUN device

Starting TPM Infra

Group tss and User tss created

kernel.hostname = localhost

hostname set to localhost

Starting TCSD Daemon

TCSD Up and Running

Enabling time stamp.

Starting the FastIron.

USER=root

boot_partition=sec_partition

HOME=/

GCOV_PREFIX=/fast_iron

ethaddr=34:20:e3:32:61:5d?

TERM=vt102

PATH=/sbin:/usr/sbin:/bin:/usr/bin

crashkernel=64M@0x70000000

ip=10.14.145.185:10.14.144.14:10.14.144.1:255.255.254.0:MN:eth0:off

SHELL=/bin/sh

PWD=/

i2c-0   i2c             Broadcom iProc I2C adapter              I2C adapter    2

i2c-1   i2c             Broadcom iProc I2C adapter              I2C adapter    2

FIPS Disabled:PORT NOT DISABLED

platform type 90

OS>

Loaded Image SPS08090d from Sec Built on (UTC): Mon Sep 23 07:02:57 2019

Enabling Console Logging

Hotplugger Daemon Initialized ..

External USB disk is not mounted or plugged in.

set_board_level: gi_board_type = 116[   60.799067] linux-kernel-bde: map phys range 0x3200000-0x3240000 to 0xb0bc0000-0xb0c00000

[   61.044235] linux-kernel-bde: map phys range 0x88100000-0x90100000 to 0xa8bc0000-0xb0bc0000

DMA pool size: 134217728

                        PHY Reset De-asserted

sw_pp_sdk_init:136 ToR init

SOC unit 0 attached to PCI device BCM56160_B0

Firmware version from File: 2.1.1

Pre Parsing Config Data ...

Warning: This operation would close all existing SSH connection.

Parsing Config Data ...

Error! 1/3/1 speed is 1G. A stack-port needs at least 10G speed.

Error! 1/3/2 speed is 1G. A stack-port needs at least 10G speed.

Invalid input ->route 0.0.0.0/0 192.168.0.1 distance 254 dynamic

Type ? for a list

Invalid input ->address 192.168.0.81 255.255.255.0 dynamic

Type ? for a list

Going to sleep forever...

                         System initialization completed...console going online.

  Copyright (c) Ruckus Networks, Inc. All rights reserved.

    UNIT 1: compiled on Sep 22 2019 at 23:54:26 labeled as SPS08090d

      (28660224 bytes) from Secondary SPS08090d.bin (UFI)

        SW: Version 08.0.90dT211

      Compressed Secondary Boot Code size = 786944, Version:10.1.15T225 (mnz10115)

       Compiled on Thu Jan 31 07:08:55 2019

  HW: Stackable ICX7150-C12-POE

==========================================================================

UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module

      Serial  #:FEK3803S0AX

      Software Package: BASE_SOFT_PACKAGE

      Current License: 2X1G

      P-ASIC  0: type B160, rev 11  Chip BCM56160_B0

==========================================================================

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

==========================================================================

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

==========================================================================

 1000 MHz ARM processor ARMv7 88 MHz bus

 8192 KB boot flash memory

 2048 MB code flash memory

 1024 MB DRAM

STACKID 1  system uptime is 7 second(s)

The system started at 00:01:46 GMT+00 Sat Jan 01 2000

The system : started=cold start

Press Enter key to login

 Successfully notified stack role 'none' to hmond

Creating certificate, please wait...

SSL Client Certificate is successfully created

Press Enter key to login

PS 1, Internal Power supply  detected.

PS 1, Internal Power supply  is up.

PoE: Stack unit 1 PS 1, Internal Power supply  with 124000 mwatts capacity is up

PoE Info: Adding new 54V capacity of 124000 mW, total capacity is 124000, total free capacity is 124000

PoE Info: PoE module 1 of Unit 1 on ports 1/1/1 to 1/1/12 detected. Initializing....

2000 log entries of PoE Event Trace Log Buffer is allocated on unit 1 for unit 1

PoE Event Trace Logging enabled for unit 1

PoE Info: PoE module 1 of Unit 1 initialization is done.

User Access Verification

Please Enter Login Name: ^C

Please Enter Password:

User login failure.

Press Enter key to login

User Access Verification

Please Enter Login Name:

Please Enter Password:

User login failure.

Press Enter key to login

User Access Verification

Please Enter Login Name:  Successfully notified stack role 'none' to hmond

Please Enter Password:

User login failure.

Press Enter key to login

User Access Verification

Please Enter Login Name: Creating certificate, please wait...

Please Enter Password:

User login failure.

Press Enter key to login

SSL Client Certificate is successfully created

User Access Verification

Please Enter Login Name:

Please Enter Password:

User login failure.

Press Enter key to login

Press Enter key to login

User Access Verification

Please Enter Login Name:

Please Enter Password:

User login failure.

Press Enter key to login

PS 1, Internal Power supply  is up.

User Access Verification

Please Enter Login Name: PoE: Stack unit 1 PS 1, Internal Power supply  with 124000 mwatts capacity is up

Please Enter Password:

User login failure.

Press Enter key to login

PoE Info: PoE module 1 of Unit 1 on ports 1/1/1 to 1/1/12 detected. Initializing....

User Access Verification

Please Enter Login Name: 2000 log entries of PoE Event Trace Log Buffer is

[Yarenis]

Hi @twmcc 

If you come back to the boot mode state (CX7150-Boot>) and the ping keeps failing you will not be able to perform the software recovery, this is why I have approved the RMA, however, you can try the factory reset let me add the steps, and if it comes back, out of the boot state, please upgrade to the recommended code 08095g, I will add the guides too.

1. Remove power from the switch.
2. Press and hold the Reset button while applying power to the switch.
3. After all the system LEDs flash amber, release the Reset button.

When all the system LEDs blink green, all the configuration data are erased and the switch is returned to its factory configuration. When all the system LEDs are solid green, the erase process is complete and the system reloads. Once reloaded and the SYST LED is steady green, the factory reset is complete.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired