3 lights are not lit on my AP

[KLopez]

I have 3 lights that are not lit on the AP and I have restarted it on the actual box in my tech cabinet and reset it as well. 

[KLopez]

That has already been done. There is nothing else to be done. What do I do now?

[Imran_ruckus]

Hi @KLopez 

Greetings!!!

Thank you for the response and the update.

Apologies for the inconvenience.

We may need to check some Switch configurations. Could you please help me with the below details? Please follow the below steps to access CLI and get the output of the below-mentioned commands.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[KLopez]

I am not going to be my own technician for this. Is it under warranty and can a service tech come out? If not, I will need to discontinue using your product as it no longer works. 

[Imran_ruckus]

Hi @KLopez 

Greetings!!!

Apologies for the inconvenience, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support basis.

Please note, as per the Switch and AP light status, they are behaving normally. We may need to check the Switch configuration to fix this issue. Please help us with the command output shared in my previous post. This is a software issue that can be fixed following the troubleshooting steps and as per the policies the replacement is not covered for the software issues or without troubleshooting.

Please follow my previous post and help us with the requested information to assist you further. 

However, if you continue to have difficulty following the steps, we recommend that you seek outside help or a technician.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.