2.4g 5g, and AIR lights off, CTL and PWR on. no internet

[bb12]

I've tried to reset many ties, unplugged. Sometimes the lights for the 5g and 2.4g come on as orange but eventually they disappear and turn black. what else can I try? firmware is up to date

[Imran_ruckus]

Hi @bb12 

Thank you for the response and the information.

We can try to enable the Telnet protocol, and try accessing via CLI. (Refer to the screenshot below)

To access via via Telnet is the following command please open terminal on your machine :

nc IP-Switch 23

Examples 

nc 192.168.1.123 23

nc 1921.68.0.3 23

Once you access CLI, please share the outputs of the mentioned commands.

enable

show version

show flash

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[bb12]

That worked and I was able to continue with the prompts to finish the upgrade. See upgrade confirmation (last step completed) and prompts you asked for.

What should I do now?

[Imran_ruckus]

Hi @bb12 

Thank you for the response and the update.

Yes I can see the Switch is upgraded to the recommended version on both the Switch partitions.

Please let me know how it works now.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[bb12]

The APs were still not sending 2.4g or 5g signals after the update. I powered off the Switch, let it reboot, and nothing (only PWR light was on). Then, I pushed the "reset" button. Upon starting back up after the "reset", the 2.4g and 5g lights turned to amber. I looked on my phone to try to find the previous AP WIFI name to connect and instead, the name for the APs was "Technical.Support-9614". When I clicked onto the Technical Support WIFI name, the AP 2.4g and 5g lights turned green, but there was no connected internet on my phone. Upon connecting to the "Technical.Support-9614" WIFI name, a page opened with a Ruckus Technical support form for me to fill out, but no other true internet/wifi things worked (web browser, apps refreshing, etc). Meaning it wasn't actually providing me internet access, but only the Technical Support form. Soon after that form showed up on my phone, the 2.4g and 5g lights on the APs turned black again, and the Technical Support WIFI name disappeared from my WIFI networks to connect to on my phone. (Same as before)

[Imran_ruckus]

Hi @bb12 

Greetings!!!

Thank you for the update.

Based on the LED/light status of the Access Points, they appear to be operating in a normal state. Please note the following behavior:

When the 2.4 GHz and 5 GHz LEDs are amber, it indicates that the radios are active and connectivity is up, but there are no devices or clients currently connected.

When a device or client connects to either the 2.4 GHz or 5 GHz radio, the corresponding LED will turn green.

For additional details on the LED status indicators for the RUCKUS R510 Access Point, please refer to the article below:
https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

If you are experiencing internet connectivity issues, I recommend performing a factory reset of the Access Points once.

Please refer to the RUCKUS Lennar Knowledge Base self-help article below for the Access Point reset process:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-Factory-Reset-Your-RU...

Kindly let me know how it goes after completing the reset.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support