Ruckus Cloud Outage - Network Down - APs and Licenses got deleted

[william_ly_eirs]

Received alerts this morning at 4am PST all our licenses expired.  Checked online and all our APs got deleted.

Got on the phone with Ruckus and they say its a known outage.

Anyone else still down at this moment?

All our APs got wiped from our cloud portal, end users no longer seeing our SSID brodcast.. we are completely down on wifi


edit: we are in Los Angeles

[ricardo_navarro]

Commscope's stock could plummet on Monday if this problem persists without a solution, and it seems that everything is on its way.

Worse than the problem is the company's lack of attention because no information is shared about the progress of the case, nor is there any prediction of when it will be resolved.

[william_ly_eirs]

still down - any updates from you guys? its now 13+hours

[ricardo_navarro]

Still down here too. After more than 14 hours.

No Ruckus Support information / contact for more than 5 hours - total silence.

[william_ly_eirs]

still down for me. 11PM pst... anyone else?

i am still showing zero APs on my portal. end users do not see any SSID broadcasted.

/anyone got any news from support???

[ricardo_navarro]

28 hours later and the network still down.