CommScope RUCKUS Community Forums

william_ly_eirs · 08-24-2019

Received alerts this morning at 4am PST all our licenses expired. Checked online and all our APs got deleted.Got on the phone with Ruckus and they say its a known outage.Anyone else still down at this moment?All our APs got wiped from our cloud port...

william_ly_eirs · 08-25-2019

@Rajiv,Appreciate you being on this thread for the update-Can I suggest an official NOC Alert or Status page for future situations like this?

william_ly_eirs · 08-25-2019

we just got fixed- up now in Los Angeles.the main issue is the WAPs are pointing to license-expired.ruckus.com, you will likely need an engineer on to ssh into each AP to point it away.this office location has only 13APs, which is managable.. i cant ...

william_ly_eirs · 08-25-2019

Only 4 of our APs came back online. The remaining 9 are still offline. It says 'never contacted cloud'We have a total of 3 venues, so only 1 venue is up, but only 30%. not even fully. The other two sites are down, completelyHow many APs do you guys h...

william_ly_eirs · 08-24-2019

still down for me. 11PM pst... anyone else?i am still showing zero APs on my portal. end users do not see any SSID broadcasted./anyone got any news from support???

william_ly_eirs · 08-24-2019

still down - any updates from you guys? its now 13+hours

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Ruckus Cloud Outage - Network Down - APs and Licenses got deleted

Re: Ruckus Cloud Outage - Network Down - APs and Licenses got deleted

Re: Ruckus Cloud Outage - Network Down - APs and Licenses got deleted

Re: Ruckus Cloud Outage - Network Down - APs and Licenses got deleted

Re: Ruckus Cloud Outage - Network Down - APs and Licenses got deleted

Re: Ruckus Cloud Outage - Network Down - APs and Licenses got deleted