Here i have also same issue, my R310 was "disconnected from the cloud controller "
attached is screenshot.
Actually, i never seen my test AP on-Air even that on dashboard was in operational status.
Similar issues i had with x-claim cloud service.
Could you please provide short guide how to solve this issue ?
The second disappointment issue is related with venue address configuration, if google cannot match the address , i cannot proceed, so i have to choose a fake one to finish my setup ?