RuckusICX7150-C12p

[Girishkumarp21]

hi

My rukus icx switch is not working, the devices which are connected to it are not working. Could any one help me ?

thanks 

girish

[Mayank]

Hi Girishkumarp21 ,

Thank you for posting you query !!!

Could you help me with below details from the switch:

1>Picture of front panel of the switch when powered on
2>Picture of front panel LED of AP connected to the switch when powered on
3>Could you please connect on console and share a picture of the error you are seeing on console
4>If you connect to console and reboot the switch and follow the below steps, are you able to go to boot mode

Reboot the switch

Keep pressing "b"

It will take you to boot mode which will look like "ICX7150_boot> "

5>Could please confirm if the switch completely dead not booting up or its booting up ?

6>Have you tried to use another power cable?

7> Have you used another power source outlet?

NOTE: Could you please confirm us if you are from Lennar homes.

For Lennar accounts we have a separate page where you can always feel free to reach us and post your queries.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/bd-p/lennar

I hope this information helps you

Please feel free to leave us a message if any concerns

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS if its addressed your query.

Thanks

[Imran_ruckus]

Hi @Girishkumarp21 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

I can see there is another post raised by you on the Lennar forum (please refer to the below link). Please follow the same post thread, one of our Engineers will assist you with the same.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-ICX7150-C12P-Not-work...

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @Girishkumarp21 

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community