Ruckus ICX 7150 not working

[roopeshgupta]

Hi, post power outage today, my ruckus wifi is not working.

there is light in the ICX switch but no light in the APs at all

[roopeshgupta]

 

 

[Vásquez_Fer]

Due to the power outage, the ICX-7150 switch entered a state commonly referred to as 'boot-mode,' rendering it unable to boot up properly. It's important to note that this doesn't necessarily mean the unit is broken or requires replacement in all cases.

1-For initial troubleshooting, please consider the following steps:

a. Disconnect the ICX-7150 from the power outlet and then reconnect it.
b. Try pressing the reset button using a paperclip or a small stick. Follow these steps:
c. Remove power from the switch.
d. Press and hold the Reset button while applying power to the switch.
f. Release the Reset button after all the system LEDs flash amber. More details can be found https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE....

 Additionally, you can refer to this https://www.youtube.com/watch?v=6jHMTdo_hK4.

2-If the issue persists, we may need to perform a software recovery, as it's possible that the image flash is corrupted, preventing proper boot-up. Follow these steps:

 Access the ICX-7150C12P physically using one of the cables, as detailed

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once connected, attempt to boot up the unit using the commands 'Boot_primary' or 'Boot_secondary.'

3- If the issue persists, consider software recovery by following the steps outlined in https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re....

A helpful video guide is available https://www.youtube.com/watch?v=Ql22blH_CGo.

Best Regards,
Fernando Vasquez

[kayal]

Hi Roopeshgupta,

Sometimes after the power outage, switch might be running from router code.

Some symptoms when the ICX 7150-c12p is running Routing code:

Smart devices like Amazon's Alexa not working as intended.
Unleashed dashboard sometimes not showing as "Connected" on the Internet tab.

Websites not loading.
Several connectivity issues.

This can happen for a multitude of reasons: Maybe the boot preference was not set when configuring the device, maybe the device was never configured and the routing code was set on the primary flash or maybe the images got corrupted after a power outage or a power spike, random reboot, among other possible causes.

Please check the links below to follow the steps to fix this issue:

How to Fix Routing code issues on Lennar Home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Regards,

Kayalvizhi K