Ruckus ICX 7150-C12P issue.

[tandemsankar]

Hi,

can someone please help. We had a power outage and my tv, computer and security system is connected to the ruckus. 

Error message in dashboard.

:Failed to ping ICX 192.168.4.33. Suggest checking the network.:

*Unleashed system only supports ICX firmware version 08.0.90 or later.

[Mayank]

Hi Tandemsankar ,

Thank you for posting you query 

If there was a blackout or power outage and the switch reboot because of that , most possible you are running a wrong  code on the Switch side which we call  'routing code' 

An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There we are going to see 2 important things the

MAC address : Physical address of the device this never changes

The IP address is a logical address assigned by your local router to the device (this can change and may not be the same as the one shown on the dashboard)

1- To fix this issue we must identify the IP address of the switch 'currently'

-We can tried the IP address that shows in the dashboard copy and past it in the URL if that redirects you to the login page for the ICX-7150-C12P that is the correct one if not I will leave you a guide how to perform a IP scanner on your local network to identify the switch IP . 

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2-Once we identified the IP address of the switch proceed to access remote to the device 'command Line' 

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

3-Here is a quick guide to understand how to fix the 'routing code issue' but basically you need only need to run the following commands once you are on the command line 'CLI' 

enable

copy flash flash secondary 

boot system flash secondary yes 

example: 

ICX7150-24P Router>enable ( hit enter to accept the command )
ICX7150-24P Router#copy flash flash secondary ( hit enter to accept the command and wait  : until the flash finished )
ICX7150-24P Router#boot system flash secondary yes ( hit enter to accept the command  : the switch will reboot )

Moving Forward If this issue is not resolved , Please log a ticket with the below link so that we will help you further.

https://support.ruckuswireless.com/contact-us

I hope this information helps you

Please feel free to leave us a message if any concerns

[tandemsankar]

Thank you . Switch up , but not connecting with unleashed , I tried all combinations of user I’d and password. None of them working.

[Mayank]

Hi Tandemsankar,

If you are not able to enter the switch cli  and user id and password not working then you can recover the password with below process given in the link :

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-A07B7E0D-9FAD-49BC-95EA-79064FD9769...

You can also refer below video link as well to recover the password :

https://youtu.be/XJS28DWbHM4

I hope this information helps you

Thanks

[Chandini]

Hi Tandemsankar

Thank you for reaching us through portal

If the switch is not coming up on the unleased setup. Try the below steps. 

1) Try to access the switch using console access. Below is the link that will help you access the switches on console. 

• https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

2) If you are unable to access the switch using username and password then try the below step

• Make sure you have console access to the switch 
• Reload the switch and keep pressing "b". 
• You will enter boot mode which will look like "ICX7150_boot>"
• Now run "no password"
• Then run "boot_primary" and the switch will boot up and you would be able to login to the switch 

3) Once you have manager access to the switch run the below commands 

• Device# config terminal 
• Device(config)# username <enter the username you want to configure > password <enter the password you want to configure>
• Check if output of "show ip ssh" has SSH enabled 
• If now run command "Device(config)# crypto key generate rsa modulus 2048" to enable SSH access

4) Once the above steps are taken care go to the unleased network and check if you see the switch coming up. If not and you get a password error on the unleased for that switch then configure the locally setup password for the 7150 switch on the unleased network this should bring the switch up on the unleased network. 

I hope this helps

Thanks