Ruckus 7550 Stack Password Recovery Help

[kvon12]

Hello, 

I have 2 7550 stacked that I do not have the password to. I am trying to get in and change the password but when I followed the steps in the link below, I am able to get in but when I do a show run it shows a blank configuration like the device was factory reset. I do not want to impact the 2nd switch in the stack as it still is up and running with live traffic on it. My question is did i do something wrong or how do i go about changing the password without losing the configuration? 

RUCKUS Forums - ICX7150 in Stack Password recovery - CommScope RUCKUS Community Forums (ruckuswirele...

Thanks