Power off-on and no home internet. Is the ICX switch is working properly? access points no lights on

[sumantacdas]

The power was turned off and then on. After that there is no home internet. Unsure if the ICX switch is working properly. The access points do not have any lights on - signaling they are not getting any power via the PoE maybe?

The ICX7150 C12p switch has PWR = green and the SYST = amber light. The panel for "STATUS" led lights shows nothing. And the access points have no lights on - guessing they are not receiving any PoE. Please help. 

Attached is a picture. 

[sumantacdas · Accepted solution]

Hi @aalvarez6 

The problem has been resolved. Both access points are working fine and I have the same home WiFi back.

I could understand from your message that maybe the APs were not getting power and/or not getting enough power for them to operate.

I used my web browser to login to the ICX 7150 switch and changed / updated the following settings. 

Once that is done, the R510 access points got the power they needed and everything was back to normal. As you can see from below.

So to summarize, the overall solution was to:
1. Download the ICX 7150 software from https://support.ruckuswireless.com/software?filter=108#sort=relevancy&f:@source=[Software%20Download...

I downloaded the version 08090d.

2. Took my personal 2 GB USB drive -> formatted it to FAT32 -> copied the boot code file mnz10115.bin, and the  image file SPS08090dufi.bin onto it.

3. Consoled into the ICX 7150 switch using any USB-C to USB cable (I used my phone charger cable).  Used PuTTY software and for me it was COM3 port. 

4. Plugged the USB drive into the USB port available on the ICX 7150 switch.

5. Followed the steps from this article to load the image to both primary and secondary and then reboot: https://www.dentonsolutions.com/2018/08/01/ruckus-switch-firmware-upgrade-how-to/

6. This restored the ICX 7150 switch to being operational. I was able to use my web browser to connect to the ICX switch.

7. I also connected my laptop to any of the 12 Ethernet ports of the ICX switch using a LAN cable. And found that my laptop got an IP and was able to access the internet with no issues.

8. But the two R150 access points were not powering up. The PWR led was blinking red slowly.

9. Used the Web Browser login to the ICX 7150 switch and found that the Inline Power was "disabled". Enabled it as per the snippet shared earlier.

10. After sometime both access points were alive, connected and was transmitting / receiving.

Solved!

Thank you so much!

Regards,
Sumanta

[Nidhihegde]

Hi sumantacdas,

Thank you for reaching out to us.

From the description above I understand that the issue you are facing is that 7150 switch is not delivering power to AP's and the system status is Amber. I also see that you have mentioned the switch is installed in home.

Could you let me know if you are from Lennar Homes ?

Are you able to access the switch via telnet/ssh/console. Please do test if the console access works, if the telnet/ssh fails.

I have attached a link below for reference . Please run through and try to check if you are able to access the switch using console.

Link :

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

YouTube Video :

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

If the console is stuck in bootROM mode you might have to perform the software recover. Below is the process:

https://docs.commscope.com/en-US/bundle/fastiron-08092-upgradeguide/page/GUID-9B5D5A56-039D-44FB-8FD...

If you have access to the switch please verify the status of the poe, the commands are included on below link:

https://docs.commscope.com/en-US/bundle/fastiron-08095-managementguide/page/GUID-8C64470B-8D09-4640-...

In case you do not have access to the switch, please do create a case with us using below link, so that we can assist you further:

https://support.ruckuswireless.com/contact-us

I hope this information helps you

Please feel free to leave us a message if any concerns

[sumantacdas]

Thank you so much for sharing these details. Please find some high level steps that I followed and things that I observed.

Also attaching the putty.log for your reference. 

1. SSH / Telnet did not work. Used USB cable to establish a serial connection. It worked.

2. Found that the ICX switch was already in a boot mode. I followed the steps mentioned in the video  but on reboot it did not work.

3. Noticed error that there is no valid image in primary or secondary.

4. Did some search and found this article on how to load primary image. https://community.ruckuswireless.com/t5/ICX-Switches/can-t-get-kernel-image-both-primary-and-seconda...

Followed that and installed.

5. The system did boot > reboot > boot again and then said that UFI is missing. 

I am guessing that I need to install primary UFI, secondary image and secondary UFI. All of it. Is that correct? Please guide me to the corresponding instructions / steps so that I can follow them and bring the ICX back to life. I also don't know what user id / pwd I need to give to login to ICX. Please guide on that too.

FYI  ... I downloaded the 08090d version. Because that is what I first saw when I did "printenv".

Please guide me from here.

Thanks,

Sumanta

[Nidhihegde]

Hello sumantacdas,

Thanks for the response.

Is the switch out from bootrom mode? Do you have access to normal command promt after the reboot
Where do you observe the "UFI is missing".
Do you know what was the firmware running on the switch prior to failure. "show version" would be the command to verify?

If the switch is stuck on boot mode, below would be the software recover process, which you have already tested:
https://docs.commscope.com/en-US/bundle/fastiron-08092-upgradeguide/page/GUID-9B5D5A56-039D-44FB-8FD...

The deault username and password of the switch is :
username: super
default password: sp-admin

If the you have forgot the password that was configured on the switch. Below is the method to restore the password:
https://docs.commscope.com/en-US/bundle/icx7150-installguide/page/GUID-A07B7E0D-9FAD-49BC-95EA-79064...

Do create a case with us using below link, so that we can assist you further:

https://support.ruckuswireless.com/contact-us

I hope this information helps you

Please feel free to leave us a message if any concerns

[sumantacdas]

Sorry. Can't find the option to attach the putty.log