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No lights on Ruckus APs

Ampersand
New Contributor

My APs are not receiving power (no lights present) after the ICX-7150-12CP switch was disconnected from power, the switch has two lights present (see attached picture). I read through similar posts on here and followed steps to console the switch with USB-C to USB, which I was able to do. I also followed steps to perform a software recovery but was unsuccessful as I received the following:

ICX7150-Boot>setenv ipaddr 192.168.0.3

ICX7150-Boot>setenv gatewayip 192.168.0.2

ICX7150-Boot>setenv netmask 255.255.255.0

ICX7150-Boot>setenv serverip 192.168.0.2

ICX7150-Boot>printenv

baudrate=9600

ipaddr=192.168.0.3

serverip=192.168.0.2

netmask=255.255.255.0

gatewayip=192.168.0.2

uboot=mnz10115.bin

image_name=SPS08090k.bin

ver=10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

 

Environment size: 189/16379 bytes

ICX7150-Boot>saveenv

ICX7150-Boot>ping 192.168.0.2

bcm_xgs_gmac-0 Waiting for PHY auto negotiation to complete......... TIMEOUT !

Auto-neg error, defaulting to 10BT/HD

Change GMAC speed to 10MB

Using bcm_xgs_gmac-0 device

 

ARP Retry count exceeded; starting again

ping failed; host 192.168.0.2 is not alive

ICX7150-Boot>

I am not sure if the error was due to not being connected with an Ethernet, the step in which I was required to input an IP address was to be done through an Ethernet properties (see step below), however, my laptop does not have an Ethernet port so I used the properties for the Bluetooth and WiFi (see attached pic). Since I received an error I am unsure what to do next. 

Start>type control panel>View network status and Task>change adapter setting>Ethernet>right click properties>Internet Protocol (TCP/IPv4)>Select Use the following IP address>insert the same information I have>Click OK

B02881E0-B937-4B42-B4E7-EE3487A9E3E8.jpeg

8F5CCAB7-A53C-4F4B-9647-D1D49DE756B8.jpeg

5 REPLIES 5

Mayank
RUCKUS Team Member

Hi Ampersand ,

I understand that in the instructions there is mention of USB to USB-c cable but that is in context of  console connection only i.e. management purpose as you can see in the below screen shots also .

PIC 1111.PNG

pic 12.PNG

 

But here we need a ethernet connectivity between the ICX and laptop because here we are not managing the ICX we are in the process of software recovery .