Issues performing a software recovery on ICX7150

[emoreno8]

Hello,

I tried to follow the steps in this article https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re.... I'm connected to the switch, but no Port shows up. I've downloaded the drivers suggested, and it is still not fixing the issue.

[johnmatheww]

It sounds like you’re really close, but this issue usually happens when the connection isn’t being detected at the COM/USB level rather than the switch itself.

A few things you can check:

1. Verify the COM Port in Device Manager – Even after installing the recommended drivers, Windows may assign a different COM port. Open Device Manager → Ports (COM & LPT) and confirm if the USB-to-serial adapter is actually showing up. If it’s missing or has a warning symbol, the driver didn’t install correctly.

2. Try a Different USB Cable/Port – Many USB-C or USB-A cables only support charging, not data. Switching the cable often fixes this issue.

3. Reinstall the Driver Completely – Uninstall the existing driver, restart your system, and then reinstall the driver from the vendor, not the Windows auto-installer.

4. Check Your Terminal Settings – Make sure your terminal software (PuTTY, Tera Term, etc.) is pointed to the correct COM port and using the right baud rate mentioned in the guide.

5. Test With Another PC – If possible, try the same setup on a different computer. This helps confirm whether the issue is with your PC or the adapter.

If you’ve done all this and the port still doesn’t appear, the USB-serial adapter itself may be faulty. Replacing it usually resolves the problem.

Hope this helps! Let me know what you see in Device Manager.

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[johnabraham]

It sounds like a driver or COM-port recognition issue. Even if the drivers were installed, Windows sometimes doesn’t map the USB-to-serial adapter to an active COM port automatically.

A few things to try:

1. Check Device Manager → under Ports (COM & LPT).
   See if the adapter is listed and note the COM port number. If it shows a warning icon, reinstall the driver.

2. Try a different USB port or cable.
   Some USB-C/USB-A adapters don’t handle serial signals well, so switching cables often fixes the issue.

3. Verify the Baud rate and settings in your terminal program (115200 / 8 / N / 1 is typical for the switch).

4. Restart after reinstalling the driver.
   Sometimes the COM port won’t appear until a full reboot.

If none of these work, try using a different USB-to-serial adapter. Some Ruckus switches are picky about certain chipsets.

Hope this helps!

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