ICX7150-C12P -2X1G - No Connectivity to the switch

[Jota31]

I am not sure what has happened over night other than it rained, but I have a Back-UPS connected to the switch to prevent power outage issues as I had an issue on the switch within the first 6 months due to a power outage.  It is a Lennar home that has the ICX-7150-C12P switch with three R510 APs connected to an AT&T Fiber Modem (BGW320-500).

Internet is connected via C1 port. I have pulled the power on the switch and powered back on but the router is not seeing the switch when I connect to any ports including the C1 and C2 ports. When i connect to the Out-of-band management port (RJ-45) with 2 LEDs, I get connection to the router. What is needed to get my switch and AP connected. I really don't want to reset the switch as it will take a lot of configuration to get it all set back up. 

My suspicion is the switch is faulty. 

[pinky_ruckus · Accepted solution]

Hello @Jota31 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working after the power outage

Could you please let us know the answers to the below queries to assist you better?

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Also, please share the light status of your Access points as well as mentioned in the below picture:

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Jota31 ,

Thank you for the response.

Could you please confirm if the IP address used was for the Switch or the IP address for the TFTP server?

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community 

[Jota31]

That IP is for the TFTP server.

[pinky_ruckus]

Hello @Jota31 ,

Thank you for the response.

Could you please confirm the Firmware version you downloaded the software of?

Have you downloaded the intermediate version 08080f?

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Jota31]

I download the following files:

mnz10114.bin, SPS08080f.bin, and SPS08095gufi.bin. 

When I started this thread, I downloaded SPR08090k.bin and mnz10115.bin. Which is why my system has primary and secondary on the SPR08090k build.

[pinky_ruckus]

Hello @Jota31 ,

Thank you for the response.

I understand that you are facing issues with your Ruckus Switch upgrade and removing SPR code.

We will work together and try to fix this issue as early as possible.

Please update us with a convenient date and time for next week so that we could arrange a remote session for you. 

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.