ICX7150-48PF-2X10G internal h/w fault

[Elnoor]

We are currently facing an issue with our ICX7150-48P switch, where several ports are showing a PoE fault status. Below are the details:

Issue Summary:
Some ports display “internal h/w fault” under PoE status, while others are functioning normally.

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
-----------------------------------------------------------------------------
1/1/1 On Off 0 0 n/a n/a 3 n/a
1/1/2 On Off 0 0 n/a n/a 3 n/a
1/1/3 On Off 0 0 n/a n/a 3 n/a
1/1/4 On Off 0 0 n/a n/a 3 n/a
1/1/5 On Off 0 0 n/a n/a 3 n/a
1/1/6 On Off 0 0 n/a n/a 3 n/a
1/1/7 On Off 0 0 n/a n/a 3 n/a
1/1/8 On Off 0 0 n/a n/a 3 n/a
1/1/9 On Off 0 0 n/a n/a 3 n/a
1/1/10 On Off 0 0 n/a n/a 3 n/a
1/1/11 On Off 0 0 n/a n/a 3 n/a
1/1/12 On Off 0 0 n/a n/a 3 n/a
1/1/13 On Off 0 0 n/a n/a 3 n/a
1/1/14 On Off 0 0 n/a n/a 3 n/a
1/1/15 On Off 0 0 n/a n/a 3 n/a
1/1/16 On Off 0 0 n/a n/a 3 n/a
1/1/17 On Off 0 0 n/a n/a 3 n/a
1/1/18 On Off 0 0 n/a n/a 3 n/a
1/1/19 On Off 0 0 n/a n/a 3 n/a
1/1/20 On Off 0 0 n/a n/a 3 n/a
1/1/21 On Off 0 0 n/a n/a 3 n/a
1/1/22 On Off 0 0 n/a n/a 3 n/a
1/1/23 On Off 0 0 n/a n/a 3 n/a
1/1/24 On Off 0 0 n/a n/a 3 n/a
1/1/25 On On 4100 15400 2P-IEEE Class 3 3 n/a
1/1/26 On On 4300 15400 2P-IEEE Class 3 3 n/a
1/1/27 On On 4700 15400 2P-IEEE Class 3 3 n/a
1/1/28 On On 3800 15400 2P-IEEE Class 3 3 n/a
1/1/29 On On 3700 15400 2P-IEEE Class 3 3 n/a
1/1/30 On On 3900 15400 2P-IEEE Class 3 3 n/a
1/1/31 On On 3200 15400 2P-IEEE Class 3 3 n/a
1/1/32 On On 3100 15400 2P-IEEE Class 3 3 n/a
1/1/33 On Off 0 0 n/a n/a 3 internal h/w fault
1/1/34 On Off 0 0 n/a n/a 3 internal h/w fault
1/1/35 On Non-PD 0 0 n/a n/a 3 internal h/w fault
1/1/36 On Off 0 0 n/a n/a 3 internal h/w fault
1/1/37 On Off 0 0 n/a n/a 3 internal h/w fault
1/1/38 On Non-PD 0 0 n/a n/a 3 internal h/w fault
1/1/39 On Off 0 0 n/a n/a 3 internal h/w fault
1/1/40 On Off 0 0 n/a n/a 3 internal h/w fault
1/1/41 On On 4300 15400 2P-IEEE Class 3 3 n/a
1/1/42 On On 4000 15400 2P-IEEE Class 3 3 n/a
1/1/43 On On 4100 15400 2P-IEEE Class 3 3 n/a
1/1/44 On On 4300 15400 2P-IEEE Class 3 3 n/a
1/1/45 On On 3400 15400 2P-IEEE Class 3 3 n/a
1/1/46 On On 4600 15400 2P-IEEE Class 3 3 n/a
1/1/47 On On 3900 15400 2P-IEEE Class 3 3 n/a
1/1/48 On On 4000 15400 2P-IEEE Class 3 3 n/a
-----------------------------------------------------------------------------
Total 63400 246400

Kindly advise whether this issue can be fixed through configuration or firmware update,

or if an RMA replacement is required.

[BenBeck]

Generally speaking, yes this would require an RMA. Please open a case and we can confirm. Please include output of:

skip

show tech

show inline power

show inline power detail

[Mayank]

Hi Elnoor,

Thank you for posting your query !!!

I have a question for you here :

Have you tried any troubleshooting steps? For example, enable-disable the PoE, firmware upgrade, and rebooting.

Please log a ticket with the below link so that we will help you to process RMA

https://support.ruckuswireless.com/contact-us

I hope this information helps you

Please feel free to leave us a message if any concerns

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS if its addressed your query.

Thanks
Mayank

[Elnoor]

Hi Mayank,

Thank you for your reply.

Yes, I have already tried the suggested troubleshooting step — enabling and disabling PoE — but unfortunately, the issue persists and the situation remains the same.

Thanks
Elnoor

[Mayank · Accepted solution]

Hi Elnoor,

Thank you for the update,

Please log a ticket with the below link so that we will help you to process RMA

https://support.ruckuswireless.com/contact-us

I hope this information helps you

Please feel free to leave us a message if any concerns

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS if its addressed your query.

Thanks
Mayank