ICX switch 7150 won't power POE

[Patty]

After losing power, my ceiling WAPs stopped receiving power from the POE cable.

The internet is still feeding to the WAP units. I tested this by plugging the POE cable directly into my computer and the Internet works great. I have also tested the WAPs by plugging them in directly to a power source and they come back online and work great.

How do I get my switch unit to start pushing power to the WAP units again via the POE cable?

I have read through multiple troubleshooting posts nothing works

[Chandini]

Hi Patty 

Thank you for reaching us. 

• Could you please share picture from front panel of the switch ?
• Could you please let me know if you are from Lennar Homes ?

Check if you have access to switch using console . Below is the link that will help you to access switch using console

• https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are able login to the switch using CLI. Please execute the below command

• Show inline power

The above command will help you understand if the power is delivered to the device connected on the port if not it will show the sate / error 

Below are few reference links:

• https://docs.ruckuswireless.com/fastiron/08.0.50/fastiron-08050-commandref/GUID-EF640C54-C125-4249-9...
• https://docs.ruckuswireless.com/fastiron/08.0.50/fastiron-08050-commandref/GUID-3DE1286C-06A8-43A5-A...

YouTube Video:

• https://www.youtube.com/watch?v=nbrY3g3BwZc

I hope this helps

Thanks 

[Patty]

  AP's have internet but no power

[Patty]

black connection which is the only green light in 12 ports is internet coming from our internet modem/router

[Patty]

if we connect AP's directly to power source they light up