I scoured these forums after learning that there was no longer email/phone support for Lennar Ruckus customers.
After doing some learning, below is the steps I've taken to try to address the issue.
As I was on SPS08080d.bin, I followed the guide to update to SPS08080f.bin and subsequently the latest version SPS08095kufi.bin.
I also enabled the web portal so I could log in there for additional options to access.
There wasn't any sort of power outage recently
Issue: I still see the switch as disconnected when connecting to Unleashed / main access point.
upgrade guide - https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...
set up web portal access
reset super user password
need access to switch
need USB to USB C connection
need putty on Serial
find the correct COM# by going into device manager and plugging in device
cycle through the options on the switch to USB
power cycle the switch and when it says 'press b to interrupt boot' - press 'b'
when the prompt comes up, enter 'no password'
then boot via 'boot'
To set super user password
once connected in putty in Telnet / SSH / Serial
enable super user by typing 'enable'
configure terminal 'conf t'
'enable super-user-password [ password ]'
'write memory' to save