BNA: Alert emails

[clayton_taverni]

We recently tried to upgrade our BNA from 12.4.4 to 14.2.10.  The Ruckus tech I talked to said it wouldn't be a problem but the upgrade ended up uninstalling our 12.4.4 and doing a fresh install of 14.2.10 so we lost all our settings.

Our problem now is email.  We have it set so test emails work so we know that part works.  But despite having all the Alert check boxes checked, all we get are Info alerts.

I put in a ticket but the tech wanted me to manually create new events but I shouldn't have to do that, right?  All I want is the standard email Alerts.

Suggestions? 

[clayton_taverni]

Nope, gateway and all the other settings look good.  Windows Server 2012 Standard.

[techhelp24]

In BNA go to

Monitor -> Event Notification -> E-Mail
are all settings correct ?

[clayton_taverni]

As far as I can tell, test emails go through.

[rory_sena_86nmg]

Ok, I'm going to jump in on this bandwagon too, I'm a 12.4.4 user and would really like to move to the most current version. The only special configs I have in BNA is firmware backups automated and some files on the TFTP side I also have L2 Topology laid out and that's about it. So the question is should I or can I do this all myself with having to call tech support by following TechHelp24's guide?
Server is 2012 VM with 8gigs and 350Gb HD, would that still work? Thanks all